Frequently Asked Questions

What sizes are available?

The sizes each item comes in are on its page. All sizes are unisex, so we suggest your usual size.

What are the items made of?

The composition is in each item’s description. Most clothing is 100% cotton or a cotton and polyester blend.

Do the colours match the photos?

We try to show the colours as they are. They can look slightly different on your screen.

How do I care for printed clothing?

Follow the care instructions in the item’s description. Washing the garment inside out keeps the print longer.

How can I pay?

With the payment methods shown at checkout. Payments are handled by Paysera. More: Payment.

How do I know my order went through?

After a successful payment you get a confirmation email with the order details. If it does not arrive, check your spam folder or write to shop@ccbaltics.com.

Can I change or cancel an order after paying?

If the order has not been shipped yet, we can change or cancel it. Write to us as soon as you can.

Can I get an invoice?

We issue an invoice for every purchase, but we do not print it or put it in the parcel. You do not need it to return an item. Write to shop@ccbaltics.com or call +370 666 11235 and we send it to you.

Can I buy for a company?

Yes. Choose “Company” at checkout and enter the company’s name, code, VAT code and address. The invoice is issued to the company.

How much is delivery?

The delivery price is shown at checkout before you pay.

How long does delivery take?

Orders in Lithuania usually arrive within 2 to 5 business days. More: Shipping.

Can I pick up my order in person?

No. We have no physical shop, so every order goes to a parcel locker.

How can I track my order?

On the Track order page, with your order number and the email you used.

Can I return or exchange an item that does not fit?

Yes, within 14 days of receiving it. Start here: Withdraw from contract here. How it works: Returns.

Who pays for sending it back?

If the return is our mistake, such as a faulty or wrong item, we pay. Otherwise you do.

When do I get my money back?

Within 14 days of your withdrawal, and usually within 5 business days of the items arriving back.

What if an item is faulty or wrong?

Write to shop@ccbaltics.com or call +370 666 11235, and add photos. We sort it out. Every item is covered by the 2-year legal guarantee.

Do you have discounts for returning customers?

Not at the moment.

Do you have gift cards?

Not at the moment.

How can I reach you?

Write to shop@ccbaltics.com or call +370 666 11235. Company details: Contacts.

When do you answer?

On weekdays from 9:00 to 18:00. We reply as fast as we can.