Terms and Conditions

shop.ccbaltics.com is run by MB “Renginio genas” (the Seller), company code 304662851, VAT code LT100011639612, address Kuršių g. 2, Vilnius, Lithuania, registered office A. Goštauto g. 8-1020, LT-01108 Vilnius, Lithuania. The company’s data is kept in the Register of Legal Entities of the Republic of Lithuania. Email: shop@ccbaltics.com, phone: +370 666 11235.

These terms apply to every order placed in the shop. You accept them when you place an order. Nothing in them limits the rights the law gives to consumers.

You can buy if you are 18 or older. If you are 14 to 17, you need the consent of a parent or guardian, unless you are spending your own income. Companies can buy too: choose “Company” at checkout and the invoice is issued to the company.

The right of withdrawal and the guarantee described below are the rights of consumers, people who buy for personal use.

Add the items to your bag, choose the delivery point and pay at checkout. The contract is concluded when you press “Order and pay” and we confirm the order by email. Keep that email: it has your order number.

If an item you ordered turns out to be unavailable, we tell you straight away and refund what you paid for it.

Prices are in euros and include VAT. The delivery price is shown at checkout before you pay. The price shown when you order is the price you pay.

You pay at checkout with one of the payment methods shown there. We start preparing the order once the payment is received. More: Payment.

We deliver in Lithuania, to the parcel locker you choose at checkout. We hand the order to the carrier within 1 to 4 business days of receiving your payment, before public holidays within 8 business days, and in any case no later than 30 days after the order. More: Shipping.

The risk of loss or damage passes to you when you, or a person you named, collect the parcel.

You can withdraw from the purchase within 14 days without giving a reason. The 14 days start on the day you, or a person you named, collect the parcel.

To withdraw, tell us before the 14 days end. The quickest way is the online form: Withdraw from contract here. You can also write to shop@ccbaltics.com or send the model withdrawal form from the Returns page. It is enough to send your message before the deadline.

Send the items back within 14 days of telling us, to Kuršių g. 2, Vilnius, Lithuania. You pay the cost of sending them back.

We refund what you paid for the returned items and, if you return the whole order, its delivery price. If you chose a more expensive delivery than the cheapest standard one we offer, that extra cost is not refunded. You get the money within 14 days of us receiving your withdrawal. We may hold the refund until the items are back with us or you show that you have sent them. The refund goes to the payment method you paid with, unless we agree otherwise.

You may handle and try the items as you would in a shop. If they lose value because they were used more than that, we may reduce the refund by the lost value.

Every item is covered by the legal guarantee of conformity: the Seller answers for defects that were there when you received the item and show up within 2 years.

If an item is faulty or not as described, write to shop@ccbaltics.com with your order number and a photo. You can ask for a repair or a replacement free of charge. If that is not possible or takes too long, you can ask for a price reduction or a refund. We cover the cost of sending a faulty item back.

How we use the data you give us when ordering: Privacy Policy.

If something went wrong, write to shop@ccbaltics.com first. We answer in writing within 14 days.

If you do not agree with our answer, you can turn to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, 01402 Vilnius, tarnyba@vvtat.lt, www.vvtat.lt. It settles consumer disputes out of court and free of charge. You can also go to court.

These terms are governed by the law of the Republic of Lithuania.

We may update these terms. Your order is covered by the terms in force on the day you placed it.