Returns

1. Tell us within 14 days of collecting the parcel. Use the online form: Withdraw from contract here. Or write to shop@ccbaltics.com.
2. We confirm by email, with the date and time we received your message.
3. Send the items back within 14 days of telling us.
4. We refund you.

Send the items to MB “Renginio genas”, Kuršių g. 2, Vilnius, Lithuania. You pay for sending them back. Put your order number in the parcel and pack the items so they arrive undamaged.

You may handle and try the items as you would in a shop. If they come back worn, washed or damaged, we may reduce the refund by the value they lost. If you can, send them in their original packaging and with the labels on.

We refund what you paid for the returned items and, if you return the whole order, its delivery price. If you chose a more expensive delivery than the cheapest standard one we offer, that extra cost is not refunded. You get the money within 14 days of us receiving your withdrawal. We may hold the refund until the items are back with us or you show that you have sent them. The money goes to the payment method you paid with, unless we agree otherwise.

Want another size or colour? Write to shop@ccbaltics.com with your order number and we arrange it. If the item you want is not in stock, you get a refund.

Every item is covered by the 2-year legal guarantee. If an item is faulty, damaged or not the one you ordered, write to shop@ccbaltics.com with your order number and a photo. We repair or replace it free of charge, or refund you, and we cover the cost of sending it back. We answer in writing within 14 days.

You can use this form instead of the online one. Fill it in and send it only if you want to withdraw from the contract.

To: MB “Renginio genas”, Kuršių g. 2, Vilnius, Lithuania, shop@ccbaltics.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date: